Privacy Policy

1. Introduction

AI Speakly (“Company,” “we,” “us,” or “our”) operates the AI Speakly CRM platform (“Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, company name, phone number, and billing information when you register for the Service.
• CRM Data: Contact records, lead information, call logs, notes, and other data you input into the platform.
• Usage Data: Information about how you interact with the Service, including pages visited, features used, and timestamps.
• Communications: SMS, email, and call transcripts processed through the platform on your behalf.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies: We use cookies and similar tracking technologies to enhance your experience.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send billing-related communications
• Respond to support requests and provide customer service
• Send administrative notices, updates, and promotional communications (with your consent)
• Monitor usage patterns to improve platform performance
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations

4. Data Storage and Security

Your data is stored on secure servers hosted by our infrastructure partners. We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. No method of transmission over the Internet is 100% secure, but we strive to protect your information using commercially acceptable means.

5. Third-Party Service Providers

We may share your information with third-party service providers who assist in operating our Service, including:

• Cloud hosting and infrastructure providers
• Telephony and SMS service providers (for AI voice and messaging features)
• Payment processors
• Analytics providers
• Email delivery services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

6. Cookies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymize your data within 90 days, except where we are required to retain it by law.

8. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise these rights, contact us at demo@aispeakly.com.

9. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated “last updated” date. Continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: demo@aispeakly.com